Perkins Restaurant and Bakery
Reviews and Complaints
Ordered online and restaurant was closed
Had a very bad experience at Perkins rest. On 765 20th st w. In Billings,Mt
Preferred solution: The boss needs to get this group together and do some cleaning, talk to them about hairnets and general tidiness. The busboy needs to use Kleenex instead of fingers and out of eyeshot of customers, and wash his hands.
User's recommendation: If you like a dirty loud unkept place this would be the place for you
Bad management poor food and drunk staff
My friend and I went to eat one night and, we ordered food it took awhile and perkins was not filled by any means for our food to take that amount of time was absurd! when she brings the food out it wasn't the right thing she took it back when she brings it out again still not right when she brings it back a third time it's right but i could smell the alcohol and mouthwash on her breath!
we got boxes and left as alcohol smell makes me sick! when we went to go leave we could hear the old ugly white haird man with glasses talking negatively about another customer to the drunken waitress!
i've never been so disgusted at a restaurant in my life! what kind of a place allows their employees to drink!
- No pros
- Restaurant was very dirty
- Drunk staff horrible rude management
- Staff noise
Preferred solution: Let the company propose a solution
User's recommendation: don't come here you'll get drunk i'm competent wait staff and a rude manager that thinks he's better than the customers
False advertising
- Value
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t fall for false advertising
Long wait, bad service, cold food,
- Always has been great other places
- Discount was an insult
Preferred solution: Full refund
User's recommendation: Perkins in St. Cloud,Mn.was my worst expeience
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Verified Reviewer | Watford City, North DakotaJennifer Sprague, employ in Missouri, dead after a required covid vaccine
Preferred solution: Apology
User's recommendation: We should not eat at any Perkins restaurants until their vaccine policy changes.
Left purse in restaurant I can't information from them
Rude manager
Preferred solution: That manager needs to go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lehigh Acres, FloridaHarassment by manager.
- Friendly waitresses
- Managers attitude thumbs down
- Was harassed for no reason
Preferred solution: She needs to be fired as well as an apology.
User's recommendation: Don't go there!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cape Coral, FloridaService & food
Don't Ordered the 55 & over omelette. Was asked if I wanted toast or pancakes.
I asked the server if they had sourdough toast. She said yes, so I ordered it. The food came out and she brought me pancakes. I told server I ordered sourdough toast and she said "oh yea." She took the pancakes and then went to another table to take an order, where she got tied up.
After finishing 2/3 of my meal, the toast came out. It was barely cooked. More like bread. I also ordered home fries for $3.49.
The portion was 1/3 of a shredded potato,
I called the manager that afternoon and she was very nice. She said she couldn't do a refund but took my name and phone number and promised me a free meal of choice. She said she posted it in the office.
I stopped in 2 days later and nobody there had info on my complaint and comp meal. So I thought no big deal.
I was there and will pay for it. The manager on duty seated me. After sitting for 10 minutes, a server said, "I'll be right with you." I waited 10 more minutes and left. On way out told manager that I couldn't get service.
He said sorry as I left. They were not busy.
User's recommendation: Don't know about them but I won't be back.
Have been having breakfast at Perkins for over 20 years. It's close and convenient for us.Today was the worst experience we've had.
User's recommendation: Find another restaurant.
Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don’t go there
Perkins in decature illinois
Don't have our creamer.
Preferred solution: We just want our french vanilla creamer back. That's all.
User's recommendation: Maybe
The waiting time to be seated
- Nice waitresses & covenant location
- Nice waitresses
- Portion
- Flies all over and incapable staff
- Very small portions
Preferred solution: Full refund
User's recommendation: Call a head of time to see what the wait time is
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Why should you get a full refund. You ate the food without an issue so you can pay for it.
I feel sorry for your friends being embarrassed by your behavior. I have an idea.
Since there are so many things that needed to be done, why not apply for a job and work there? That way you can afford to pay for your food and not demand a full refund on food that you cannot afford to pay for.
My behavior that wasn't the issue the issue was the lousy service and btw I used to work there so I should know
Of course you are not going to admit to not behaving like an adult. So the issue is probably you. Especially since no one else was acting childish in your group.
Get a job there any clean.. Problem solved.
The OP stated he worked there previously... why should he go back to work there? Obviously, he most likely has a much better job now.
I used to work there. I already stated this.
I was let go. I currently am looking for another job, but they won't give me a good reference. I was punished for not showing up for work. I had to go to a party with my friends, and well I told them I cannot make it.
I know it was the last minute, but still they told me I had to come. I did not and the next day I was let go because of this and several lates. I told my friends that I did not want to go here. But they insisted and told me to be a spoiled sport.
They told me the wait time was 20 minutes. They were wrong.
The wait time was 27 minutes and 28 seconds. I had my stopwatch.
PS I don't think they will hire me again, nor will any Perkin Restaurant hire me because of my record of going to a party. I told them well in advance.
13 hours so they could have easily called in someone else. They told me to show up. I did not. So they let me go and my name is on file of not showing up for a shift and being late.
Not my fault I was late. I was distracted by online video games. I hope the store shuts down. But some people were nice to me.
I don't want them to lose their jobs. I hope all the managers get fired.